Frequently Asked Questions (FAQ)
We specialize in high-quality makeup products. Our collection setting spray and setting powder for all skin types.
Yes, all our products are 100% authentic and sourced directly from reputable manufacturers and distributors. We do not sell counterfeit products.
Simply browse our store, add your desired products to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.
Yes, we offer shipping to the United States and United Kingdom only.
Yes! Sign up for our newsletter to receive updates on exclusive discounts, promotions, and special offers. Also, check our homepage for ongoing deals.
We’re sorry for any inconvenience! Please contact us within [48] hours of receiving your order with photos of the damaged or incorrect item, and we’ll arrange for a replacement or refund.
We accept returns and exchanges within [48] hours of purchase, provided the items are unused, unopened, and in their original packaging. For hygiene reasons, certain products may not be eligible for return.
If your order hasn’t been processed yet, you can modify or cancel it by contacting our customer service within [2] hours of placing the order. Once shipped, we cannot make changes.
Yes! Once your order is processed and shipped, you’ll receive a tracking number via email to monitor your delivery status.
We accept various payment methods including credit/debit cards, bank transfers, mobile payments.
Shipping fees depend on your location and order size. Standard delivery typically takes [3] business days for local shipping, while express options are available at checkout. You’ll receive tracking details once your order is shipped.
You can reach us via email at [admin@ojivee.com], WhatsApp at [+234 0704 393 4653], or through our Contact Us page. We aim to respond within [24] hours.
Many of our products are designed for various skin types, including sensitive skin. However, we recommend checking product descriptions and ingredients or consulting with a dermatologist if you have concerns.
We are an online-based store.